SAFe 6 POPM · Tableau Desktop Specialist · Northern Virginia
A decade-plus turning tangled processes and scattered data into systems people actually use. From business intelligence roots to owning enterprise CRM roadmaps in Agile and SAFe environments.
I'm a Product Owner and CRM strategist, born and based in Northern Virginia. For more than ten years I've turned messy processes and scattered data into clear, usable systems. My work lives where business goals meet delivery: product roadmaps, sprint backlogs, dashboards, and the cross-team conversations that actually move a product forward.
I started in business intelligence, building the dashboards that told the story behind the numbers, then grew through analyst roles at Freddie Mac and ManTech into product ownership at CGI, where I own the internal CRM platform. I hold a B.S. in Analytics from Purdue University Global.
years turning data into decisions
BI, reporting, and product ownership
business data elements coordinated
High-visibility servicing roadmap, Freddie Mac
data integrity through migrations
Legacy-to-Resolve loan data, Freddie Mac
Automation
Cut 10+ hours of manual reporting every week
Automated reporting into Tableau dashboards and grew BI adoption at Asurion.
Enterprise accounts
Insight behind Walmart & Amazon programs
Performance analysis that supported warranty operations and sales.
Product ownership
Owns the internal CRM roadmap at CGI
Translates org goals into scalable features across SAFe and hybrid teams.
Hang's Career Odyssey, from insights to impact. Tap any pulsing marker to open that role's window below.
Automated manual reporting into Tableau dashboards, saving 10+ hours every week and lifting BI adoption across the org. Analyzed performance for major accounts including Walmart and Amazon to support warranty operations and sales.
Drove a high-visibility servicing roadmap, coordinating 500+ business data elements across teams to hit milestone compliance. Connected technical teams and management to surface process improvements and shape archival strategy.
Turned complex gap analysis and data models into executive-ready visualizations. Built self-service dashboards by leading requirements gathering across finance and resource-management teams.
Owned pipeline reporting for a multi-million-dollar portfolio, catching coverage gaps before they hit quarterly targets. Launched a centralized SharePoint hub and monthly reporting packages that gave leadership a clear read on pipeline health.
Led migration of legacy loan data to the Resolve platform, resolving critical data-mapping conflicts that would have delayed launch. Partnered cross-functionally to hold 100% data integrity through large-scale transitions for Modern Delivery programs.
Directs the internal CRM product roadmap, translating organizational goals into scalable features. Manages the end-to-end sprint backlog across SAFe and hybrid frameworks, partners with analytics, UX, and enablement, and drives adoption through demos and training.
Product & Agile
Business Intelligence
Data & Reporting
CRM
Process & PM
Collaboration
SAFe 6 Product Owner / Product Manager
Scaled Agile Framework certification.
Tableau Desktop Specialist
Credential ID 1020800.
B.S. in Analytics
Purdue University Global.
Business Management & IT Career Studies Certificate
Foundations across business and information technology.
The best way to reach me is LinkedIn or email. Always happy to talk product, data, and process.